Suburban Fitness Financial Terms & Conditions
MEMBERSHIP POLICIES
Group-Fit and Group-Fit Plus Membership
Payment is paid in advance, weekly or fortnightly, there are no cancellations or refunds except in the case of catastrophic injury (serious head trauma; accidental amputation; multiple bone fracture; eye injury; shoulder injury; foot injury; back injury; neck injury; brain injury; severe burns; organ damage; spinal cord and neurological disorders, which can result in paralysis; paraplegia; and quadriplegia). Serious or severe illness/injury (trainers’ discretion) or holidays of a week (7days) or more.
Generally feeling unwell or sore is not considered to fit the criteria for cancellation.
Group-Fit — Weekly payments of $39.50 per week
Group-Fit Plus — Weekly payments of $49.50 per week
All Access Pass — Group-Fit and Gym-Fit at $49.50 per week
All Access Pass — Group-Fit Plus and Gym-Fit at $59.50 per week
Cancellation — 1 Calendar month notice period applies to cancelled memberships
6 month special — Weekly payments of $29.50 per week to include Yoga-Fit and Pilates-Fit. Please note that this membership is a 6 month contract from the date of sign up. If you choose to terminate the contract early, you will be responsible for paying the remainder of the contract up until the stated expiration date. After the 6 month period, the plan will automatically revert to a $39.50 per week Group-Fit membership, unless you inform us otherwise.
Gym-Fit
12 month term — $11.00 per week. There are no cancellations or refunds except in the case of catastrophic injury (serious head trauma; accidental amputation; multiple bone fracture; eye injury; shoulder injury; foot injury; back injury; neck injury; brain injury; severe burns; organ damage; spinal cord and neurological disorders, which can result in paralysis; paraplegia; and quadriplegia).
Open Term Contract — $18.50 per week, 4 week cancellation period applies
Partner-Fit
Payment is paid weekly or in advance. If the weekly option is taken please note that this is a 12-week contract and payment will be due each week, there will be no refunds or cancellations except in the case of catastrophic injury (serious head trauma; accidental amputation; multiple bone fracture; eye injury; shoulder injury; foot injury; back injury; neck injury; brain injury; severe burns; organ damage; spinal cord and neurological disorders, which can result in paralysis; paraplegia; and quadriplegia). Serious or severe illness/injury (trainers’ discretion) or holidays of a week (7days) or more.
Generally feeling unwell or sore is not considered to fit the criteria for cancellation.
Partner-Fit — Upfront payment of $2450
Partner-Fit — Weekly payment of $210 per week for 12 weeks
Personal-Fit Weekly Base rate
No cancellations or refunds are accepted except in the case of catastrophic injury (serious head trauma; accidental amputation; multiple bone fracture; eye injury; shoulder injury; foot injury; back injury; neck injury; brain injury; severe burns; organ damage; spinal cord and neurological disorders, which can result in paralysis; paraplegia; and quadriplegia). Serious or severe illness/injury (trainers’ discretion) or extended holidays of a week (7 days) or more. Generally feeling unwell or sore is not considered to fit the criteria for cancellation
1 x session per week — $70 per week
2 x sessions per week — $140 per week
3 x sessions per week — $210 per week
Lateness Policy
If the client is late and the Session cannot be extended it will end at the appointed time.
If the Trainer is late additional time will be added to this Session or to subsequent Sessions.
10-Trip Concession Card — $195
This membership gives access to all classes at Suburban Fitness for 11 trips (the extra class is a bonus class).
The membership will roll over every 12 weeks automatically or when 11 trips have been utilised whichever comes first.
Booking in for classes is essential to keep a record of attendance.
Cancellation of Membership
If for any reason you would like to cancel your membership, 1 calendar months’ notice is required via email. Payments will cease 1 calendar month from the date the cancellation notice is received.
The exceptions to this rule are the 12 month Gym-Fit Membership and the 6 month special.
To cancel the 12 month Gym-Fit membership — you will be responsible for paying the remainder of the contract up until the stated expiration date in full.
To cancel the 6 month contract early — you will be responsible for paying the remainder of the contract up until the stated expiration date. After the 6 month period, the plan will automatically revert to a $39.50 per week Group-Fit membership, unless you inform us otherwise.
Clients rights
As a client, you have the following rights:
Right to withdraw from exercise and/or the programmes you are subscribed to after consultation with the Trainer
Full rights under the Privacy Act. All information collected by your trainer is for the explicit use in designing and implementing programmes for your benefit. (as well as to show progress). This information will not be shared with any other parties without your prior permission. This information will be stored in a folder or online and will be available upon request.
You have the right to complain about any matter that gives you concern. Complaints should in the first instance be raised with the party directly involved. Where a suitable resolution cannot be found, complaints should be raised with the appropriate agency under law.
Liability Waiver
I am voluntarily participating in exercise programs provided by Suburban Fitness. I recognise that the sessions will require physical exertion that may be strenuous at times and may cause physical injury, I am fully aware of the risks and hazards involved. I understand that it is my responsibility to consult with a physician prior to and regarding my participation in the above-mentioned programs.
I represent and warrant that I have no medical condition that would prevent my participation in the programs. I agree to assume full responsibility for any risks, injuries or damage know or unknown which I might incur as a result of participating in the programs. Such injuries may include, but are not limited to, heart attacks, muscle strains, muscle pulls, muscle tears, broken bones, shin splints, injuries to knees, injuries to back, injuries to foot, or any other illness or soreness.
I knowingly, voluntarily and expressly waive any claim I may have against Suburban Fitness or any trainer associated with Suburban Fitness for injury or damages that I may sustain as a result of participating in the programs.
I understand that any images or video/audio taken during the sessions may be used for promotion of Suburban Fitness. I understand that I may be contacted by Suburban Fitness for promotional purposes.
I have read the above waiver and release of liability and fully understand its contents. I voluntarily agree to the terms and conditions stated above.