Suburban Fitness Financial Terms & Conditions
Membership Terms
Lifestyle Memberships
Prepayment is mandatory on either a weekly or fortnightly basis, as set out in your membership agreement.
Cancellation Notice
Unless otherwise stated below, all membership cancellation and early termination requests must be submitted in writing to cancellations@suburbanfitness.co.nz.
The notice period and any remaining contractual obligations will depend on the specific membership held.
For general membership enquiries, membership changes, suspensions or account support, please email membership@suburbanfitness.co.nz.
Group-Fit Memberships
Group-Fit Saver: Prepayment of $39.50 per week for a 6-month term. This membership is valid for 6 months and will automatically renew unless written notice of cancellation is provided at least 14 days before the 6-month renewal date. If the membership is terminated before the end of the agreed term, the remaining contracted dues are payable.
Group-Fit Open: Prepayment of $44.50 per week. This is an ongoing membership and requires one month’s notice to cancel.
Group-Fit Annual: Includes unlimited Group-Fit classes for $1,850 per annum. This membership is valid for 12 months and will automatically renew unless written notice of cancellation is provided at least 14 days before the 12-month renewal date. This membership is non-refundable.
10-Trip Pass: The 10-Trip Pass is priced at $225 and provides access to all Suburban Fitness classes except Reform-Fit. The pass is valid for 90 days and will expire at the end of that period regardless of whether all classes have been used.
Total Access Passes
Total Access Pass Saver: Includes unlimited Group-Fit classes, 24/7 gym access and 2 Reform-Fit classes per week for $69.50 per week. This membership is valid for 6 months and will automatically renew unless written notice of cancellation is provided at least 14 days before the 6-month renewal date. If terminated before the end of the agreed term, the remaining contracted dues are payable.
Total Access Pass Open: Includes unlimited Group-Fit classes, 24/7 gym access and 2 Reform-Fit classes per week for $79.50 per week. This is an ongoing membership and requires one month’s notice to cancel.
Total Access Pass Annual: Includes unlimited Group-Fit classes, 24/7 gym access and 2 Reform-Fit classes per week for $2,650 per annum. This membership is valid for 12 months and will automatically renew unless written notice of cancellation is provided at least 14 days before the 12-month renewal date. This membership is non-refundable.
Special Category Memberships
CFM Gym and Group-Fit Membership: Prepayment of $19.95 per week for a 36-month term.
For legacy CFM contracts paid through Debit Success, early termination requires payment of 25% of the remaining contracted dues.
Exceptions may apply where:
The member permanently relocates more than 22km away and provides two forms of supporting evidence.
A doctor certifies that the member will be unable to use the facility for at least 12 months.
A $100 cancellation fee applies to qualifying exceptions.
Reformer Pilates Membership Options
Reform-Fit x2: Includes 2 Reformer Pilates classes per week for $54.50 per week. The membership is valid for 3 months and will automatically renew unless written notice of cancellation is provided at least 14 days before the 3-month renewal date.
Reform-Fit x3: Includes 3 Reformer Pilates classes per week for $74.50 per week. The membership is valid for 3 months and will automatically renew unless written notice of cancellation is provided at least 14 days before the 3-month renewal date.
10-Trip Reform-Fit Pass: The 10-Trip Reform-Fit Pass costs $295 and provides access to available Reform-Fit classes only. The pass is valid for 60 days.
Reform-Fit Casual Drop-In Pass: A single Reform-Fit class costs $32. The pass is valid for 30 days from the date of purchase.
Additional Details for Reform-Fit Classes
At the time of writing, each Reform-Fit class has six reformer beds. To allow maximum participation and ensure classes operate effectively, the following conditions apply.
Waitlist Policy
If your preferred class is fully booked, we encourage you to join the waitlist.
More than 12 hours before class: If a place becomes available, the first person on the waitlist will automatically be added to the class and notified.
Class Cancellation Policy
If you need to cancel a Reform-Fit booking, please use the online booking system at least 12 hours before the class begins.
We cannot process class booking cancellations via phone, email, social media or other methods.
Bookings can be cancelled through the XODA app or online portal under the Bookings section.
Early Cancel: Cancel at least 12 hours before the class start time to retain your session credit.
Late Cancel: Cancellations made within 12 hours of the class start time will result in the session being forfeited.
No Show: If you miss a class without cancelling, the session will be forfeited.
Class Punctuality: Please arrive at least 10 minutes before the class begins. Late arrivals cannot be accommodated once the class has started, as the instructor is unable to pause and restart the session. Failure to arrive on time will result in the class credit being forfeited.
Socks Policy: For safety and hygiene reasons, all Reform-Fit participants are required to wear grip socks.
Reform-Fit Intro Special
The Reform-Fit Intro Special is a promotional plan offered as a one-time purchase only.
It is available exclusively to new participants who have not previously purchased or participated in a Reform-Fit membership or promotion.
The offer is non-transferable and cannot be shared, refunded or redeemed for cash.
Gym-Fit Memberships
Gym-Fit Saver: Prepayment of $15.50 per week. This membership is valid for 12 months and will automatically renew unless written notice of cancellation is provided at least 14 days before the 12-month renewal date. If terminated before the end of the agreed term, the remaining contracted dues are payable.
Gym-Fit Open: Prepayment of $22.50 per week. This is an ongoing membership and requires one month’s notice to cancel.
CFM Gym-Fit Membership: Prepayment of $7.95 per week for a 36-month term.
For legacy CFM contracts paid through Debit Success, early termination requires payment of 25% of the remaining contracted dues.
Exceptions may apply where:
The member permanently relocates more than 22km away and provides two forms of supporting evidence.
A doctor certifies that the member will be unable to use the facility for at least 12 months.
A $100 cancellation fee applies to qualifying exceptions.
Partner-Fit Membership
Our Partner-Fit offering requires either weekly payments or payment in advance.
The programme operates as a 12-week contract. The upfront price is $2,450, or weekly payments of $210 for 12 weeks.
If you are late for a session, the session will still finish at its originally scheduled time. If your trainer is late, additional time will be added.
Refunds and cancellations may be considered in cases of severe injury or illness, at the discretion of our trainers.
Mild discomfort, feeling unwell or simply not feeling up to a session does not normally qualify for a refund.
Once a session time has been reserved, it can be difficult to reschedule that time with another client. Where possible, we will do our best to find another suitable time within your trainer’s schedule during the same week.
Cancelling a weekly paid Partner-Fit membership before the end of the 12-week term will require payment of the remaining dues for the agreed term.
Personal-Fit Memberships
Personal-Fit pricing begins at $70 for one weekly session, $140 for two weekly sessions and $210 for three weekly sessions.
If you are late for a session, the session will still finish at its originally scheduled time. If your trainer is late, additional time will be added.
Refunds and cancellations may be considered in cases of severe injury or illness, at the discretion of our trainers.
Mild discomfort, feeling unwell or simply not feeling up to a session does not normally qualify for a refund.
Once a session time has been reserved, it can be difficult to reschedule that time with another client. Where possible, we will do our best to find another suitable time within your trainer’s schedule during the same week.
To discontinue Personal-Fit, 14 days’ written notice is required.
Membership Holidays
Paid memberships may be paused for a minimum of 1 week and up to a maximum of 8 weeks per calendar year.
Membership pauses are limited to blocks of no more than 2 weeks within any 3-month period.
For contracted memberships, any suspended time will be added to the end of the membership term.
Membership cancellations cannot be processed while a membership is paused.
Any remaining contracted time, including time added as a result of a pause, will be taken into account when calculating the membership end date and any outstanding dues.
To request a membership suspension, please email membership@suburbanfitness.co.nz.
Please allow up to 72 hours for processing.
Membership Termination
To discontinue a membership, please refer to the cancellation conditions applying to your specific membership above.
For applicable 6-month and 12-month fixed-term memberships, members remain responsible for the contracted dues through to the end of the agreed membership term if the membership is terminated early.
For legacy CFM contracts paid through Debit Success, early termination requires payment of 25% of the remaining contracted dues.
Exceptions may apply where:
The member permanently relocates more than 22km away and provides two forms of supporting evidence.
A doctor certifies that the member will be unable to use the facility for at least 12 months.
A $100 cancellation fee applies to qualifying exceptions.
All membership cancellation and early termination requests must be submitted in writing to cancellations@suburbanfitness.co.nz.
For general membership enquiries, membership changes, suspensions or account support, please email membership@suburbanfitness.co.nz.
Missed Payments
Failed payments will trigger an email notification from XODA/EZYPAY containing a link to complete the payment.
Alternatively, missed payments can be resolved directly through the XODA app under the Profile tab.
Please note that XODA/EZYPAY may apply an $8.90 fee for missed payments.
If an automatic debit fails for any reason, Suburban Fitness reserves the right to retry the payment at a later time once sufficient funds become available in the nominated account.
Debt Recovery
Suburban Fitness has partnered with NZ Recoveries to manage the recovery of outstanding debts where an account remains unpaid for more than 14 days without communication from the member.
Where necessary, outstanding accounts may be referred to NZ Recoveries for further action.
Suburban Fitness will always aim to resolve outstanding membership accounts directly with members wherever possible before referral.
Client Rights & Liability Waiver
As a participant, you have the right to withdraw from any exercise or programme after consultation with your trainer.
You may lodge complaints with the relevant party or legal agency if a matter cannot be resolved directly.
Suburban Fitness reserves the right to use video, audio or images captured during sessions for promotional purposes.
Medical Advisory
Participation in Suburban Fitness exercise sessions is undertaken at your own risk.
Please disclose any relevant health concerns and consult a healthcare professional if required.
Suburban Fitness staff are not medically trained and cannot accurately assess your physical condition or determine your suitability for exercise.
If you have any concerns about your ability to safely participate, we strongly recommend seeking advice from an appropriately qualified healthcare professional.
Limitation of Liability
Suburban Fitness Limited is not liable for personal injury or loss except where liability is required by law.
Pregnancy and Postnatal Care
Pregnant or postnatal clients must obtain clearance from an appropriate healthcare professional, such as a doctor, lead maternity carer or women’s health physiotherapist, before attending sessions at Suburban Fitness.
Shoes and Socks Policy
Shoes must be worn in the training area.
For safety and hygiene purposes, grip socks are mandatory for all Reform-Fit participants.
Children in the Studio
Children are only permitted in the gym when attending classes specifically designed for them or with the approval of the trainer conducting the session.
Designated areas are available within the gym for children to stay.
If a child becomes distressed, it remains the parent or caregiver’s responsibility to attend to and comfort them.
Privacy Policy
We collect personal information including:
Name
Mobile number
Billing address
Purchase details
Date of birth
Email address
This information is collected and used to provide our services and administer your membership.
Payment information is protected using the security systems provided by our payment and membership service providers.
We may contact you for purposes including:
Account notifications
Membership administration
Troubleshooting
Resolving disputes
Collecting payments owed
Surveys
Studio updates
Enforcing our Terms & Conditions
Meeting applicable legal obligations
We may contact you by email, phone, text message or post.
You have the right to request a copy of the personal information we hold about you and to request correction of inaccurate information.
For privacy requests or general membership administration enquiries, please contact membership@suburbanfitness.co.nz.
We respect your rights under the Privacy Act and will use your personal information only for legitimate business and membership-related purposes.
By purchasing or booking through Suburban Fitness, you agree to these Terms & Conditions and our Privacy Policy.